Returns Policy

We want you to be happy with your purchase. Here is how to return a product and what happens if one develops a fault.

1. 14-day right of withdrawal

If you are a consumer, you can withdraw from the purchase within 14 days of the day you received the product, without giving a reason. Just send us a clear statement (e.g. an email to support@ptt.gr) with your order number within that period.

You may open the packaging and try the product as you would in a shop. If its value is reduced by handling beyond that (e.g. scratches, wear, missing accessories), we may deduct the loss in value from the refund.

2. When withdrawal does not apply

• Radios we programmed with your own frequencies, channels or settings, and other products configured to your specification.
• Services (e.g. programming, a PoC platform subscription) completed or started with your explicit consent before the period ended.
• Earpieces and in-ear headsets delivered sealed and then unsealed, for hygiene reasons.
• Purchases for business purposes (with an invoice), unless agreed otherwise in writing.

3. How to return a product

• Email support@ptt.gr with your order number and the product you are returning.
• We send you instructions and the return address.
• Send the product within 14 days of your statement, with all accessories and, if possible, in its packaging.

You pay the direct cost of the return unless the product is faulty or wrong.

4. Refunds

We refund everything you paid, including the original delivery cost (up to the cost of the cheapest standard delivery), within 14 days of your withdrawal statement. We may wait until we receive the product or you show proof of sending it. Refunds go back to the original payment method; for cash on delivery, by bank transfer to an account you give us. The cash-on-delivery fee is not refunded unless the product was faulty or wrong.

5. Faulty or wrong products

If a product arrives damaged, faulty or different from what you ordered, tell us as soon as possible, ideally with photos. Under the two-year legal guarantee you are entitled to repair or replacement and, if that is not possible, a price reduction or a refund. In that case we pay the shipping.

6. Repairs after purchase

As an authorised dealer we can handle repairs in and out of warranty. Please contact us before sending a radio for service.

7. Withdrawal form (optional)

You can use this text in an email to support@ptt.gr:

"To GPSCOM, to be completed: I hereby give notice that I withdraw from the contract for the sale of the following goods: […]. Order no.: […]. Received on: […]. Name and address: […]. Date: […]."

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